Choosing an Agency
Choosing an agency is a big decision, below are a few tips from us to help you make the right choice for you.
At some point in your business or your personal life you may need the services of a private investigator. For many, separating the wheat from the chaff can be a worrisome and a burdensome task.
Below are a few tips to help you sort through the process of finding the right investigator for your situation.
Word of Mouth
Word of mouth advertising is the marketing pinnacle for all businesses, companies or organizations.
Private Investigative Agencies are not an exception to that rule.
With that in mind ask a family member, friend, colleague or business associate for a referral.
Once you’ve selected an agency, or an independent investigator, schedule a face-to-face meeting to determine compatibility and establish a common rapport.
The sooner the better as “clashing personalities” will have a huge impact on whether or not an investigation succeeds or fails.
It is vital that you are comfortable with the agency and the investigator assigned to your case.
In school you were told, “There is no such thing as a stupid question”. So ask questions.
If the agency spokesperson dodges, stalls or tries to “spin” an answer that’s probably a good time to get out of your seat, thank the person for their time and find another agency / independent investigator to handle your case. Ask and verify:
- Is the agency licensed?
- How long has the agency been in business?
- Is the agency insured?
- What credentials does the agency have?
- How will they handle your case?
Is the agency in “good standing”?
The licensing authority in the State of Ohio requires every agency and independent private investigator to attach a letter of good standing from the Secretary of State with their yearly license renewal application.
Ask to see this document.
Now is the time to discuss financials:
- Is there a formal contract?
- Hourly rate (does it differ on weekends, holidays)
- Follow-up communications and updates
- Method of communication
- Photography / video
- Final report: preparation and delivery
- Testifying (if need be)
Privacy & Confidentiality
Lastly, but certainly not the least important, is privacy and confidentiality. Except when commanded by lawful summons or subpoena, or in the normal course of testifying, information regarding an investigation will not be shared in any manner with anyone outside the client’s authorized circle.
Photographs or videos as well as taped recordings produced during an investigation will not be shared or otherwise disseminated without the client’s authorization unless commanded to do so by lawful edit.
Whether your need for a private investigator is to find out what your employees are doing while they are out in the field, or workers’ compensation claims have suddenly spiraled and you suspect fraud, or word has reached you that employees on a night shift are using drugs and alcohol during breaks. No matter the reason, it is our goal to deliver a fair, true and accurate account of all observed activity in a timely and affordable manner.
Investigations require a well-coordinated effort between client and investigator. The slightest misstep or any misinformation may, and in many cases does, alter the outcome of even the simplest investigations. Don’t wait until the last minute. Use the form on the following page to receive a free NO obligation consultation.